All orders require prepayment before shipping unless other terms have been negotiated. Custom or special order items are items that are made to order, printed to order, special size or other non-stocking items. TXLC Tile carries no inventory and all items shall be considered non-stocking.
After processing your order, if allowed, are subject to a cancellation fee of 35% of original invoicing total. If your order has shipped before notice of cancellation, shipping charges will not be refunded and you will need to request a return and obtain a Return Authorization Number. Refused merchandise at time of delivery will incur return freight charges in addition to the cancellation fee.
It is the customer’s responsibility to open the package and inspect the items upon delivery. Packages that appear to be damaged should be immediately reported to TXLC Custom Tile Murals at firstname.lastname@example.org or 1-800-524-5909 during regular business hours. DO NOT THROW AWAY THE BOX. Damage due to shipping is the sole responsibility of the freight carrier. All items should be inspected by receiver for defects or damage. Installation instructions provided should be followed completely. We recommend that all items be professionally installed. All reasonable attempts should be made for proper installation before making a return claim. It is our sole discretion to authorize returns.
We must be notified of all return claims within 3 business days of delivery date of your order. You must call us first to obtain authorization for the return. We will give you instructions on how to ship the return. Do not return items without prior authorization. We will not accept shipments to us without a confirmed return authorization. If you are instructed to ship your return prepaid, the items must be shipped back within 7 business days and insured for its full value by shipper.
All items authorized for return must be carefully packaged in the original container including all packing material. Items must be returned in unused condition. Shipping charges are not refundable. Refused merchandise at time of delivery will incur return freight charges in addition to the applicable cancellation fee. Damage claims resulting from shipment will be handled directly by TXLC Custom Tile Murals, LLC.
Absolutely no returns will be accepted after 14 days.
Liability is limited to replacement value of the item only; it does not apply to labor or any indirect or consequential damages.
Special order items are not returnable.
All sales are considered FINAL; clearance sale items are not returnable.